Legal

Privacy Policy

This Privacy Policy explains how Streamable ("Streamable," "we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit our website, use our dashboard, or stream through our cloud infrastructure (the "Service"). By using the Service, you consent to this Policy.

Information We Collect

We collect personal information you provide directly and data generated through your use of the Service:

Account and contact details such as name, email, password, and authentication tokens.
Billing details provided for subscriptions (handled by our payment processor; we do not store full card numbers).
Streaming configuration and telemetry, including ingest and output settings, server usage, logs, performance data, and drop-protection events needed to operate the Service.
Support communications, surveys, and feedback you choose to provide.
Technical data such as IP address, device and browser type, operating system, and cookies/session identifiers used for security, session management, and product analytics.

How We Use Information

Provide, secure, and maintain the Service and servers.
Process payments and manage subscriptions (via third-party payment processors).
Operate streaming features, including routing, drop protection, and collaborative controls.
Monitor performance, detect fraud or abuse, and protect the Service and our users.
Provide support and respond to inquiries.
Analyze usage to improve reliability, capacity planning, and product experience.
Send transactional communications about your account, security, or service updates. You can opt out of non-essential marketing emails at any time.

Cookies and Tracking

We use cookies and similar technologies to keep you signed in, secure accounts, and understand basic product usage. Most browsers allow you to delete or reject cookies, but the Service may not function properly without essential cookies.

How We Share Information

We do not sell personal information. We share it only as necessary to operate the Service:

Service providers that host infrastructure, monitor performance, send communications, and process payments (e.g., Stripe for billing). These providers are bound by contractual confidentiality and security obligations.
Platform connections you authorize (e.g., destinations such as Twitch, YouTube, or other ingest/output platforms). Your use of those platforms is governed by their terms and policies.
Professional advisors (legal, accounting, audit) under confidentiality.
Regulatory or legal disclosures where required to comply with law, protect rights and safety, or respond to lawful requests.
Business transfers in connection with a merger, acquisition, or other restructuring, subject to the protections of this Policy.

Security

We use technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and monitoring. No system is completely secure; you are responsible for keeping your credentials safe and notifying us of any suspected unauthorized access.

Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and secure our systems. Streaming telemetry and logs may be retained for a limited period for troubleshooting and security. You may request deletion of your account; some records (e.g., billing or security logs) may be retained as required by law or legitimate business needs.

Your Choices and Rights

Access and correction: update your account information in your settings or contact us.
Marketing: opt out of marketing emails via unsubscribe links. Transactional and security emails will continue.
Cookies: manage cookies through your browser settings. Blocking essential cookies may affect functionality.
Account deletion: request deletion at team@streamable.run. We may retain data where required by law, for billing, security, fraud prevention, or to comply with legitimate business needs as described above.
Requests: We may decline or limit requests if we cannot verify your identity, if fulfilling them would adversely affect the rights of others, or where the law permits us to do so.

International Data Transfers

We primarily process and store data in the United States. If you access the Service from other regions, you consent to the transfer of your information to the United States and other jurisdictions where we or our providers operate, which may have different data protection laws.

Children

The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date. Material changes will be highlighted or communicated where appropriate.

Contact Us

If you have questions or requests regarding this Policy or your personal information, contact us at team@streamable.run.